Privacy Policy

PRIVACY NOTICE

Last updated March 3, 2025

Thank you for choosing to be part of our community at Bell Flavors & Fragrances. Bell Flavors & Fragrances, Inc., and its global subsidiaries and affiliates (collectively, “Bell”, the “Company”, “we“, “us“, “our“) are committed to protecting your personal information and to handling it responsibly. This Privacy Policy describes how we collect, use, disclose, transfer across borders, and otherwise handle (collectively, “process”) your personal information. This Policy also describes your choices regarding your personal information, how to exercise them, and how you can contact us regarding this Policy or our practices.

As used in this Privacy Policy, the term “personal information” means any information related to or about an identified or identifiable natural person.

TABLE OF CONTENTS

  1. Scope of this Policy
  2. Personal Information we Collect
  3. Sources of Personal Information
  4. How We Use Personal Information
  5. How We Disclose Personal Information
  6. Cross-Border Data Transfers
  7. How Long We Retain Personal Information
  8. How We Secure Personal Information
  9. Additional Information Specific to Your Region
  10. Changes to this Policy
  11. Contact Us
  1. SCOPE OF THIS POLICY

This Policy applies to the personal information collected when you visit our website https://bellff.com/ as it may be modified, relocated, or redirected from time to time (the “Website“), as well as when you interact with us in other ways, such as when you use any of our services, communicate with us, or attend an event that we host. This Policy also applies to personal information Bell may collect from or about the corporate representatives of customers, vendors, suppliers, business partners, and others for the purposes of conducting our own business, such as contracting and invoicing.

The Bell entity whose location you visit, event you attend, or service you use is responsible for the processing of your personal information collected in relation to the visit, event, service, or business relationship (“data controller”). Bell Flavors & Fragrances, Inc., is the data controller for your visits to the Website. A full list of Bell entities and their contact details is available here.

This Policy does not apply with respect to the personal information processed by Bell in our capacity as an employer, including the personal information of job applicants or the Company’s current or former employees. Bell maintains separate policies, if and to the extent required by law, with respect to the Company’s processing of personal information in its capacity as employer.  

Third-Party Sites

Our Website may include links to, and plug-ins from, sites or applications operated by third parties (“Third-Party Sites”). Bell does not control any Third-Party Sites and is not responsible for any personal information they may collect. The data collection practices of Third-Party Sites are governed by their privacy policies. If you choose to enter any Third-Party Site from Bell’s Website, please refer to that site’s privacy policy to learn more about that site’s processing of your personal information.

Children’s Online Privacy Protection Act Compliance

We do not collect information from anyone under 13 years of age. The products and/or services we provide, together with our Website, are all directed to individuals who are at least 13 years old. If you are under the age of 13, you are not authorized to use our Website.

  1. PERSONAL INFORMATION WE COLLECT

The types of personal information we collect will vary depending upon the reason that you are interacting with us and may include the following:

  • Identifiers: such as your name, email address, mailing address, phone number, and social media handle.
  • Commercial Information: such as records of products or services purchased from Bell, purchasing or consuming history, and registration information for events.
  • Internet or Other Electronic Activity Information: such as your IP address or unique device identifier, as well as other information, such as browser characteristics, language preferences, operating system details, referring URLs, length of visits, or pages viewed.
  • Professional or Employment-Related Information: such as your employer or company name, job title, business contact information (business email address, mailing address, and phone number), and other information necessary to manager the relationship between Bell and your employer.
  • Sensory or Surveillance Data: such as voicemails and recordings of telephone calls with our representatives, and other communications-related data when you contact us.
  • Inferences: for example, inferences that you may be interested in other products or services based on your purchase history.
  • Marketing and Communications Preferences: such as interests and preferred language. To improve our marketing communications, we may also collect information about interactions with, and responses to, our marketing communications.
  • Comments, Feedback or Other Information Provided to Us: such as social media interactions with our social media presence, comments provided on feedback forms or surveys, or other information you chose to provide to us.

Information Collected Automatically on the Website

When you browse our Website, we may collect information automatically through technology to help enhance our ability to serve you. This may include: the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our Website; and the Internet address of the site from which you linked directly to our Website.

We may use this information only as anonymous aggregate data to determine the number of visitors to different sections of our Website, to ensure the Website is working properly, and to help us make our Website more useful. For example, we may use your IP address to assist in correcting server problems and to administer our Website. Additionally, we may use this information for statistical purposes, such as determining user demographics for advertising purposes. We do not use this information to track or record information about individuals.

Cookies: Cookies are small pieces of data stored by your Internet browser on your computer’s hard drive. They cannot be used to collect data from your hard drive, obtain your e-mail address or personal information about you.

If you are browsing our Website, we may use cookies or similar mechanisms to help us measure the number of visits, time spent, pages viewed and other statistics about traffic to our Website. We may also use cookies provided by Google Analytics, for collecting web site analytics and could use the information set forth above. For more information on Google Analytics, and how it collects and processes data, go to: https://policies.google.com/technologies/partner-sites. You can also choose how your data is collected and processed by Google Analytics by using the Google Analytics Opt-out Browser Add-on, available here: https://tools.google.com/dlpage/gaoptout?hl=en-GB. We may also use session analytics tools provided by third-party service providers to log your interactions with our Website, such as how you view content and move about different pages, mouse clicks and scrolling, content you input into the Website, and page reloading. This information helps us understand what works and what doesn’t work for users of our Website and allows us to identify and fix technical issues.

You may set your browser to notify you when you receive a cookie or to prevent cookies from being sent. Please note that when you block the acceptance of cookies you limit the functionality we can provide when you visit the Website. You can find more information about, and set your preferences for, cookies and other technologies used on our Website by clicking the cookie icon in the lower right-hand corner of the page.

Do Not Track Setting: Our Website does not track your online activities over time and across websites or online services on an individually identifiable basis, and we do not allow third parties to use our Website to track your activities over time or across other websites. Your web browser may have settings that allows you to transmit a “Do Not Track” signal when you visit various websites or use online services. Like many other websites, our Website is not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, go to: https://allaboutdnt.com/.

  1. SOURCES OF PERSONAL INFORMATION

We may collect personal information about you from the following categories of sources:

  • Directly from you: for example, when you use our Website, request information, order, or use our products or services, register for or attend an event, or otherwise communicate directly with us.
  • Affiliated companies: for example, when assisting other companies within the Bell corporate group in providing you with our products and services.
  • Service providers: such as, analytics or IT providers
  • Automated technologies: for example, cookies and other online tools on our Website (described in Section 3, above), or from surveillance or recording technologies, such recordings of customer service calls.
  • Public sources: for example, information from publicly available social media.
  • Acquired entities: for example, if we acquire an entity as part of a corporate transaction, we may obtain personal information about you from that entity.
  • Oher third parties: for example, lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
  1. HOW WE USE PERSONAL INFORMATION

We may use your personal information for our legitimate business interests, depending on the nature of your relationship with Bell (e.g., a customer, Website visitor, business contact), including for the following purposes:

Providing Products and Services:

  • To deliver our products and administer services to you, or the company you represent
  • To process payments when you purchase a product or Service and any refunds
  • To enhance your experience using our products and services

Communicating With You:

  • To communicate with you about our products and services
  • To operate, assess activity on, and improve the Website and related services
  • To personalize your online experience
  • To send you marketing and promotional communications (You can opt-out of our marketing emails at any time using the contact information in Section 12, below, or the unsubscribe option in the e-mail itself)
  • To allow members of the Bell corporate group to notify you of certain products or services offered by them

Managing Our Business:

  • To process business-related transactions, such as the purchase of products or services from vendors or suppliers To manage relationships with third parties (e.g., our service providers described in Section 6, below)
  • To facilitate business transfers to successors of the business in the event of a sale, reorganization, or other corporate transaction, including due diligence and planning

Complying With Legal Obligations And Protecting Ourselves:

  • To comply with applicable legal, regulatory and professional obligations, including cooperating with regulatory bodies and government authorities
  • To comply with law enforcement requests
  • To exercise and defend ours, yours, or applicable third parties’ legal rights
  • To undertake anti-fraud, sanction, anti-money laundering and other checks to protect against fraudulent, suspicious or other illegal activities
  • To conduct compliance/security monitoring and screening
  • To conduct internal investigations into alleged violations of Company policy or applicable legal requirements
  • To monitor and ensure the safety and security of our premises, property, employees and visitors
  • To engage in other activities that we believe necessary to meet legal, security, and regulatory requirements

Improving our Product And Services:

  • To conduct research and statistical analysis
  • To improve our products and services
  • To provide staff training, including by recording and monitoring telephone calls
  • To maintain information security
  • To conduct customer analysis, market research and focus groups, including customer segmentation, campaign planning, creation of promotional materials, gathering customer feedback, and conducting customer satisfaction surveys
  • To manage concerns and complaints, including to allow us to respond to any current complaints or concerns you or others might raise later, for internal training and monitoring purposes and to help us to improve our complaints handling processes

Lawful Basis for Processing

Where applicable law requires a lawful basis for processing your personal information, the Company relies on the following grounds if and to the extent allowed by applicable law:

  • As necessary to enter into a contract for services with you, and to perform our obligations under that contract;
  • As required to fulfill the Company’s legal obligations;
  • As necessary to exercise the Company’s rights or defend against legal claims;
  • Where applicable, as necessary for the Company to pursue our legitimate business interests, such as managing our relationship with our customers, suppliers, and you, maintaining our business records, and improving our products and Services.

Where none of the legal bases for processing listed above is applicable, we rely on your consent. By indicating your consent when you provide personal information to Bell, you consent to our processing your personal information as described in this Policy. You may withdraw your consent at any time by contacting us at info@bellff.com.

Please understand that you are not obliged to provide your personal information to the Company. However, if you do not provide your personal information, or otherwise do not consent to the processing of your personal information or withdraw your consent to the processing, Bell may not be able to provide you with certain services and may be required to terminate the services we currently provide to you.

No Automated Decision Making

The Company does not use the personal information collected for automated decision-making, including profiling, that produces legal effects or similarly significantly effects individuals, including non-U.S. residents.

  1. HOW WE DISCLOSE YOUR PERSONAL INFORMATION

Bell does not, and will not, sell your personal information or disclose it to third parties for targeted advertising or cross-context behavioral advertising (“sharing”). We may disclose personal information to the following categories of third parties for the following purposes:

  • Service Providers: We may disclose your personal information to service providers to provide services to us or on our behalf and to assist us in meeting our business needs and contractual and legal obligations — for example, to host all or portions of the Website. Service providers will be permitted to process your personal information only for the purpose(s) for which that information was disclosed to them and in accordance with the Company’s instructions.
  • Professional Advisers and Related Third Parties: For example, we may disclose personal information to lawyers to assist us with legal compliance, and to auditors, accountants, consultants, and insurance carriers, to assist us in providing services to you or in otherwise conducting our business.
  • Corporate Affiliates: Your personal information may be disclosed to other companies within the Bell corporate group, for example, to provide you with our products and services or to provide you with information about their products and services.
  • Government Authorities or Administrative Agencies: We may disclose your personal information, for example, to law enforcement or regulatory bodies or tax authorities.
  • Other Third Parties: We may disclose your personal information to other third parties;
    • When Required By Law: for example, when we respond to subpoenas, court orders, legal process, or discovery requests in civil litigation.
    • To Protect Rights, Property or Safety: If we believe that your actions violate applicable law, or threaten the rights, property, or safety of the Company, our customers, or others.
    • In Corporate Transactions: We may disclose your personal information, including to a subsequent owner or co-owner, of our business, including in connection with a corporate merger, consolidation, bankruptcy, the sale of all or substantially all of our assets, or other corporate change.

Bell will make the disclosures described above only as permitted by applicable laws.

  1. CROSS-BORDER DATA TRANSFERS

Due to the global nature of our business and for the purposes described above, we may transfer personal information to parties located in countries other than the one where you reside, including in the United States. For example, we may transfer personal information internationally to our subsidiaries, affiliates, service providers, business partners and governmental or public authorities in another country in connection with the provision of our products and services to customers. The laws of these countries may provide a different level of protection for personal information than the country where you reside.

Before transferring personal information across borders, we will take steps to ensure an adequate level of protection for the transfer whenever required by applicable law to do so. This includes, when required by applicable law, relying on approved mechanisms, such as standard contractual clauses or other model clauses approved for use by applicable data protection authorities. These clauses are contractual commitments between companies transferring personal information, binding them to protect the privacy and security of the transferred personal information. For jurisdiction-specific information regarding cross-border data transfers, please refer to Section 10, below.

  1. HOW LONG WE RETAIN PERSONAL INFORMATION

We will retain your personal information only for as long as it is necessary for the purposes set out in this Policy, including for the duration of the customer relationship or for 12 months after our last interaction with you. However, we may retain your personal information for a longer period as necessary for administrative, regulatory, or other legal requirements such as a litigation hold. The specific retention period for your personal information will depend on your relationship with us and the reasons we hold your personal information.

  1. HOW WE SECURE PERSONAL INFORMATION

We have implemented reasonable and appropriate technical, physical, and organizational security measures designed to protect the security of any personal information we process. For example, our Website uses Transport Layer Security (TLS) software to encrypt information you input. Only employees who need the personal information to perform a specific job (for example, a customer service representative) are granted access to personal information. Employees with access to personal information are kept up-to-date on our security and privacy practices.

However, despite our safeguards and reasonable efforts to secure your information, no electronic transmission over the Internet or information storage technology can guarantee the security of your personal information. You should only access the Website within a secure environment and take other steps to protect against unauthorized access to your personal information.

  1. ADDITIONAL INFORMATION SPECIFIC TO YOUR REGION
  • Individuals Who Reside in California
  • Individuals Who Reside Outside of the United States

Individuals Who Reside In California

This section applies only to individuals who reside in the state of California in the United States (“California residents”), to the extent that Bell’s processing of their personal information is subject to the California Consumer Privacy Act as amended by the California Privacy Rights Act (the “CCPA”)

Notice at Collection

Bell collects the categories of personal information identified in Section 3 (What Personal Information We Collect), above, for the purposes identified in Section 5 (How We Use Your Personal Information), above, and retains personal information for the period described in Section 8 (How Long We Retain Personal Information), above. We do not, and will not ,sell your personal information or disclose it to third parties for cross-context behavioral advertising (“sharing”). In addition, we have no actual knowledge that we sell or share the personal information of individuals of any age, including the personal information of children under 16. We also do not collect or process sensitive personal information for the purpose of inferring characteristics about you.

 

 

Additional Information About Disclosures of Personal Information

We may disclose your personal information to third parties for the following “business purposes” as that term is defined in the CCPA and as a supplement to the disclosure described in Section 6 (How We Disclose Personal Information), above:

  • Service Providers: We may disclose any of the categories of personal information listed above to service providers for the business purpose of performing services on the Company’s behalf.
  • Professional Advisers and Related Third Parties: We may disclose any of the categories of personal information listed above to the professional services providers listed in Section 6 (How We Disclose Personal Information), above, for the business purpose of auditing compliance with policies and applicable laws in addition to performing services on the Company’s behalf.
  • Affiliated Companies: We may disclose any of the categories of personal information listed above to other companies within the Bell corporate group for the business purposes of: (a) auditing compliance with policies and applicable laws, (b) helping to ensure security and integrity, (c) debugging, (d) short-term transient use, (e) internal research, and (f) activities to maintain or improve the quality or safety of a service or device.

Note on Deidentified Information

At times, Bell converts California residents’ personal information into deidentified information using reasonable measures to ensure that the deidentified information cannot be associated with the individual (“Deidentified Information”). We maintain Deidentified Information in a deidentified form and do not attempt to reidentify it, except that we may attempt to reidentify the information solely for the purpose of determining whether the deidentification processes ensure that the information cannot be associated with the individual. Bell prohibits vendors, by contract, from attempting to reidentify the Company’s Deidentified Information.

Your California Privacy Rights

Subject to applicable limitations and exceptions, California residents have the following rights under the CCPA:

  • Right to Know: You have the right to submit a verifiable request for specific pieces of your personal information and for information about Bell’s collection, use, and disclosure of categories of your personal information.
  • Right to Delete: You have the right to submit a verifiable request to delete personal information that Bell has collected from you.
  • Right to Correct: You have the right to submit a verifiable request to correct inaccurate personal information about you, taking into account the nature of the personal information and the purposes of processing the personal information.
  • Non-Discrimination: Bell will not unlawfully discriminate against you for exercising your privacy rights under the CCPA.

How to Exercise Your California Privacy Rights

Bell will respond to requests to know, delete, and correct in accordance with applicable law if it can verify the identity of the requestor. You can exercise these rights in the following ways:

How We Will Verify Your Request

If you submit a request, we verify your identify by matching personal information that you provide us against personal information we maintain in our files. The more risk entailed by the request (e.g., a request for specific pieces of personal information), the more items of personal information we may request to verify your identity. If we cannot verify your identity to a sufficient level of certainty to respond securely to your request, we will let you know promptly and explain why we cannot verify your identity.

Authorized Agent

You may designate an authorized agent to exercise your right to know, to correct, or to delete. If an authorized agent submits a request to know, correct, or delete on your behalf, the authorized agent must submit with the request a document signed by you that authorizes the authorized agent to submit the request on your behalf. In addition, we may ask you to follow the applicable process described above for verifying your identity. You can obtain an “Authorized Agent Designation” form by contacting us at info@bellff.com.

Individuals Who Reside Outside The United States 

If you reside outside of the United States, including in Brazil, Canada, China, Mexico, or elsewhere where Bell operates (collectively, “Non-U.S. Residents”), the following also applies to you:

Your Rights With Respect to Your Personal Information

To the extent provided by the law applicable to your country of residence, and subject to any applicable limitations and exceptions, you have the right to:

  • Request access to your personal information, i.e., to ask the Company to provide you with copies of your personal information;
  • Request that the Company update, correct or delete (the “right to be forgotten”) your personal information, i.e., to rectify personal information that is incomplete or inaccurate or to erase your personal information;
  • Withdraw your consent to the processing of your personal information, at any time, where you previously consented to the processing of your Personal information.
    • More on the right to withdraw consent: If Bell requests your consent to process your personal information and you do consent, you may use the contact information below to withdraw your consent. Any withdrawal shall not affect the lawfulness of processing based on your consent before its withdrawal, and Bell will continue to retain the information that you provided us before you withdrew your consent for as long as allowed or required by applicable law. In addition, if Bell has an alternative lawful ground for processing your personal information without your consent, Bell may continue processing your personal information based on that alternative lawful ground for processing.
  • Request restriction of processing of your personal information in certain situations, such as while a dispute concerning the accuracy of personal information is being resolved;
  • Request data portability.
    • More on the right to data portability: Subject to certain limitations, the right to data portability allows you to obtain from the Company, or to ask the Company to send to a third party, a copy of your personal information in electronic form that you provided to the Company
  • Object to the processing of your personal information.
    • More on the right to object: You have the right to object to the processing of your personal information based solely on the Company’s legitimate interests. If you do object in these circumstances, the processing of your personal information will be stopped unless there is an overriding, compelling reason to continue the processing or the processing is necessary to establish, pursue or defend legal claims.

How to Exercise Your Rights

You can exercise your rights by submitting an email to info@bellff.com, or by completing the request form available here. The Company will respond to such requests in accordance with applicable data protection law.

Additional Jurisdiction-Specific Information

If you believe that your personal information has been processed in violation of applicable data protection law, may lodge a complaint with the data protection authority where you live, where you work, or where you believe the violation occurred.

If you reside in Brazil: In addition to the rights described above, you have the right, subject to any applicable limitations and exceptions, to (a) request confirmation of the processing of your personal information; (b) request the anonymization, blocking or elimination of your personal information that is unnecessary, excessive or processed in violation of the law; and (c) request an identification of the public and private entities to which the Company disclosed your personal information or with which the Company used a shared database containing your personal information. You may also contact the Company’s data protection officer (Person in Charge), Marco Antonio Conte, at Mconte@bellff.com or 55 11 3197 5451.

If you reside in Mexico: In addition to the rights described above, you have the right, subject to any applicable limitations and exceptions, to cancel or block the processing of your personal information.

If you reside in Malaysia: In addition to the rights described above, you have the right, subject to any applicable limitations and exceptions, to object to the processing of your personal information: (a) for purposes of direct marketing; or (b) where the processing causes or is likely to cause substantial damage or distress to you or others.

If you reside in Quebec: If you have questions concerning this Policy or regarding the handling of your personal information, you may contact the Company’s data protection officer, Julie Lirette, at Jlirette@bellff.com or 1-450-444-3819 x 258.

If you reside in Singapore: If you have questions concerning this Policy or regarding the handling of your personal information, you may contact the Company’s data protection officer, Hong Oan Khoe at khoe@bellff.com.

  1. CHANGES TO THIS POLICY

If we change this Privacy Policy, we will post those changes on this page and update the Privacy Policy modification date above. If we materially change this Privacy Policy in a way that affects how we use or disclose your personal information, we will provide a prominent notice of such changes and the effective date of the changes before making them.

  1. CONTACT US

If you have questions or comments about this notice, you may contact us by email at info@bellff.com or by mail to:

Bell Flavors & Fragrances

500 Academy Drive

Northbrook, IL 60062

United States