Bell Connect - FAQ's

General Questions – My Account

Once you have been sent the link to the ordering platform, click the link to be prompted to enter the email address associated with the account.

Enter the email address and click “Send Code”. A new box labeled “Code” will appear. Enter the 6-digit code from the email and click “Sign In”.

There are no passwords for the ordering platform! Every time you wish to login, enter the email address associated with the account, and a new code will be sent to your email. Login using the new code. It may take a few minutes to appear in your inbox.

Yes. On the left side of the page, you will see your designated “Workspace”. Click on your workspace and you will be taken to your regular workspace through Bell where you can save documents.

Other employees in your company can see what you have favorited, commented on, and sampled.  

Yes. By clicking on the “Request History” tab you will be able to see all your past sample requests. To find specific requests you can filter by “Shipping Contact Name”, “Item Code”, “Sample Request ID”, “Tracking #”, or “Product”.

Regulatory Questions

Once you have clicked on the flavor you would like to explore, you can scroll towards the bottom of the page. There will be a section labeled “Related Documents”. There, you can find several regulatory documents which you can view at any time.

Note that these are sample documents and are not official Bell documents before checking out by clicking on the box next to the document you wish to receive.

If the document you need is not on the list, see below.

Yes. Once you have clicked on the flavor you would like to explore, you can scroll to the bottom of the page. There will be a section labeled “Related Documents”. Under that section is a button labeled “Request More”. Click that and follow the prompts on the pop-up to request additional documents.

Yes. If you would like official Bell regulatory documents, you may either request them by adding a note under “Shipping Instructions” in your cart, or you can reach out to your sales representative.

Other Questions

If you would like to discuss creating a custom flavor with Bell, please contact your sales representative.

You will receive notifications from BellConnect via email as well as the website/app at every stage of the sample process. This includes when the request has been put into our system, when it has been shipped, and when it has been delivered. You will also receive tracking numbers as you normally would when requesting a sample through your sales representative.

If you would like to receive expedited shipping, go to “My Cart” when you have completed selecting your flavors. Select “Expedited (Use My Account)” under “Shipping Method”. We will do the best we can to get the samples to you as soon as possible. You can also indicate you would like a specific shipping method under “Special Instructions”

Please note that if the flavor you requested a sample for is not currently in inventory, it will need to be made in our labs. In this case expedited shipping is not possible, and you will receive communication from your sales representative.

Yes, we can ship samples internationally. We will need all accurate shipping information, regional contacts and any specific location regulations.

If you need assistance with troubleshooting an issue with the website/app or with a sample you received, reach out to your Bell sales representative. The sales representative will address your issue or bring it to the attention of those who can help.

On the bottom right corner of every page there is a red “Contact Sale” button where you can fill out your information and message. Alternatively, if you wish to request information about a specific flavor, select the flavor card you have questions about and at the top of the page there is a “Contact Sales Rep” button.

All purchases must be conducted through your sales representative. This platform is specifically for selecting flavors to sample. If you like the flavor you sampled and wish to purchase or receive larger quantities, please reach out to your sales representative.

Any additional work being requested should always go through your Bell sales representative.