Quality Control
Safety and Standards are Non-Negotiable When it Comes to Our Quality Controls
The goal of our quality systems is to consistently deliver safe flavors and fragrances of the highest quality while partnering with our customer service, purchasing, production, and distribution colleagues to ensure timely service.
Bell works collaboratively with our customers regarding their quality needs. When Bell and a customer partner to create a flavor or fragrance solution, the quality group collaborates with R&D and the customer for the development of mutually agreeable specifications and a testing profile.
Once specifications are set, Quality holds itself accountable for the approval of only products that meet these requirements. We are able to accomplish this through a rigorous adherence to proper lab standards and techniques, effective technical training of personnel, and the core beliefs that we work safely, that we see every task as an opportunity to show what our best work looks like, and we consistently apply ourselves to the work we do.
We look at the interface of our Quality group and the customer as a partnership; one that relies on trust and communication. We are confident in our testing methods and results and encourage our customers to share their results in order to drive trust and grow the relationship.Â
The Bell Difference
Custom. Our quality testing protocols can be customized to meet requirements for the customer or the product. We are glad to discuss any specific needs and work toward a mutually satisfactory resolution.
Responsiveness. Whether we are serving external clients or internal teams, our quality control department is dedicated to meeting and exceeding our customers’ expectations. This dedication is rooted in our core value of being intensively customer-oriented. Beyond delivering exceptional products and service, we position ourselves as a reliable resource, ready to address any questions or concerns that may arise. We believe in the power of personalized communication and encourage one-on-one calls to ensure every need is met.
The Bell Way
Each day, members from cross-functional teams meet to review and discuss ongoing orders. This collaborative management approach is deeply embedded in our organizational culture, ensuring that your project moves in the right direction, any potential issues are swiftly addressed and all cross-functional teams remain fully informed and aligned. By maintaining open lines of communication and unified effort, we guarantee that every aspect of your project is handled with the highest level of attention and care.Â
